Frequently Asked Questions

Please select the desired products and size if applicable and add the same to the cart. Then proceed to check out. Two payment options are available - Prepaid and COD. If the COD option is selected, the OTP number will be shared to your mobile. Please input the same for order to be processed.

We also recommend you to register/sign-in to our website so that you can track your orders.

Your online transaction on our website is secured with the highest levels of transaction security currently available on the Internet.

All credit card and debit card payments on ffufuturo.com are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

We accept multiple modes of payment such as credit cards, debit cards, ATM cards, net banking and UPI.

You can reset your password by clicking on the “forgot password?” option in the login page . If you are still facing an issue, please email your registered email id and contact number to ffufuturo24@gmail.com and our team will further assist you.

Please share your order id and reason for the order cancellation at ffufuturo24@gmail.com Our team will confirm the order cancellation status. Please note that the order can be cancelled only before it is dispatched, once the order is dispatched order cancellation will not be accepted.

If you are a registered user, you raise a request through the website, and fill in the submit return form which is available at the following link https://www.soch.com/in/contact-us. Alternatively, you can email your return request along with order ID at ffufuturo24@gmail.com.

No, the cash on delivery option is not available.

We offer store credit to all the returned products within the time period mentioned.

Please stay connected with us on social media like Facebook & Instagram and also be a part of our loyalty program Soch circle for updates on latest collections and promotions/offers run by Soch.

We recommend our customers to login as a user, this will help you to track your order online, avail loyalty points and other offers from us.

Priority dispatch option is not available with us but as per the estimated date, the product will be delivered to your shipping address.

Once the product is picked up and reaches our Warehouse, it will undergo a quality check. On successful completion of the same, refund will be initiated. The whole process would take about 5 to 7 working days from the time the product reaches our warehouse

Definitely, simply enter the details of the customer at the time of the order placement.

You will receive an SMS on your order confirmation which will contain your order details. if you have not received within 1 hour from the time of ORDERING, please email us at ffufuturo24@gmail.com.

Currently we do not charge for order cancellation. In case you have to cancel an order, we recommend cancelling the order before the product is shipped i.e., within 24 hours of placing the order.

We will initiate the refund procedure as soon as the cancellation is completed. However please allow us up to 4 to 7 business days for the refund amount to reflect in your account.

To change the shipping address, kindly send us an email at ffufuturo24@gmail.com