Refund Policy
Refund policy- If your purchase has not met your expectations, you can make a return.
CONDITIONS TO COMPLETE A RETURN-
1. You must manage the return before the established deadline. Online shopping: you have 07 days from the delivery date of your order.
2. Items must be in their original condition and include all labels.
3. You have to make the return in the same marketplace/ region
4. If you have purchased as a registered user, you can request the return from the Returns section of your account.
5. If you have made a guest purchase, you can request it by accessing the link that appears in any of the emails we sent you about your order.
6. Once you have made the return request, a carrier will pick up your package at the address of your choice within 24-48 hours.
7. You don't need to print any return label, the courier will bring it with them.
Refund policy-
When you return an online purchase, you will receive a refund of your order in the same payment method you used for the purchase.
For orders paid by cash on delivery, the refund will be made by bank transfer once payment confirmation has been received.
Please consider that the payment confirmation generally takes a minimum of 5 working days. Please also note that, if you enter your bank details during the return request, all the refunds related to this order will be done only through bank transfer.
If you have sent your return via a carrier, we’ll process it within 24/48 hours after receiving it at our facilities.
Once the return has been made, we will send you an email with confirmation.
Please note that once the return has been made, you will receive the amount in a maximum of 14 days depending on your bank.If more than 14 days have passed and you have not received the refund in your account, please use this confirmation to submit it to your bank so that they can help you speed up the process.